My Name is Colin Shandler .... not "C" and I do take responsibility for my co workers.
In regards to a recent note where there isn't a way to contact the customer directly and they have posted their note for the world. It's simple just like our menu... Not Fancy - Just Fresh! We are a good times place, and we would like to share it with fun genuine people. From time to time with all restaurants mistakes are made, food, or flavours are not what was expected etc. We fix it no fuss.
Who feels the need to get up from the table and return the food to the kitchen passthru before the server could run the remaining items. In my time as a General Manager I haven't seen anyone do that at Milestone's, SJP, A&W or Moxie's. Further; if you are not fine, please do not say that you are, that isn't genuine now is it? esp after the entire bill was taken care of, not just the person who had the incorrect meal.
Choices have been made - I do make a point of hiring genuine people who get to be them selves while they serve the food people thankfully choose to order. Wear what they like, might even show a few tattoos...
Servers not Servants.
I honor and support the calls my staff make, if they choose not to serve someone who is intoxicated, obnoxious, rude, etc... well sorry you will have to visit us another day. This also goes for the kitchen staff, if they choose not to cook something based on quality, freshness etc... then we do not serve it.
Our marketing is light due to being community focused - we do get to know a large number of our customers and they get to know us.
Once again, We fix it no fuss... it's not a big deal, we want all to be happy.
My internal approach is People, Product, Profit.
People come first!
We don't cook with Margerine, Bennys have fresh cool ingredients in them too, and almost everyone has a pocket with a few pennies.
Regards,
"C" ;)
The service was very friendly. (Only he didn't come by the table to ask how the meal was because if he had I would have asked for more mayo for the burger. [I love mayo to death. The burger could have used more sauce.] He came at the end. It doesn't bother me too much though since he was super nice.) I liked that they have a sign 'seat yourselves' so we could sit where ever we wanted. I find it annoying in a restaraunt when it's not busy and then they seat you in some crap spot so it's nice to have freedom of choice. haha I liked the decor with some local art and the casual vibe. It makes me feel like I could come here anytime.
So happy to find a place that offers gluten free food that tastes so good and fresh and isn't a rip-off price served alongside glutenous food, so that it just feels like I'm normal. We will definately go back! Can't wait! I want it now!